(2) After you have logged into the Square Enix Account Management System, your Emergency Removal Password will be displayed under “Token Usage Status” below the “Square Enix Account Information” section. (1) Log in to the Square Enix Account Management System. How to confirm your Emergency Removal Password *In the case you cannot perform an emergency removal of the Software Token/Software Authenticator, you will no longer be able to log in to or use the various services related to your applicable Square Enix account. If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first. If you are using a Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) on your smartphone and decide to switch to a new phone or delete the app, you will need to use an Emergency Removal Password to remove your Software Token/Software Authenticator from the old device, after which you must re-register the app to your new device. If the URL has expired, the Emergency Removal process will need to be restarted.This is a notice to all customers who use a Software Token or Software Authenticator.
* Note that the URL will expire after 60 minutes. ▼ If you are unable to log into the SQUARE ENIX Account Management System due to having switched phones or deleting the application:ġ) Go to the Software Token Emergency Removal page ( ) and enter SQUARE ENIX ID, password, and the Emergency Removal Password.Ģ) An e-mail containing the Software Token removal URL will be sent to the e-mail address registered to your SQUARE ENIX Account.ģ) Click on the URL to remove your Software Token.
▼ If you are still able to log into the SQUARE ENIX Account Management System using a One-Time Password:ģ) Select "Adjust Software Token (smartphone application) settings" and choose "Software Token removal" and follow the steps for removing the Software Token. 1) Log in to the SQUARE ENIX Account Management System ( ) using your SQUARE ENIX ID and password.Ģ) Go to "Service and Options" and select "One-Time Password."ģ) Select "Adjust Security Token (key ring type) settings" and choose "Security Token removal" and follow the steps for removing the Security Token.
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